We very much hope that you are delighted with your order, and are committed to delivering goods of a high quality. However, if you’re not happy with a product you may contact us via email (, or by post:

The Charlie Gard Foundation
Centurion House
London Road
TW18 4AX

You can cancel your order within 7 days of receipt for a refund or replacement. In the unlikely event that your goods are faulty, we will refund the cost of the goods, and of standard delivery, provided the item is returned within 21 days of receipt. However, if a replacement is preferred we will gladly replace the item for you.

We will not issue refunds for items that are the wrong size (unless sent in error).

Please return items to the address above, and keep your proof of posting.

Overseas Orders
For items sold outside the EU, delivery duty on these products is unpaid. Please ensure you check as to whether any import duty or other taxes will be applicable to your order before purchasing from our store.